Personal

Flexi Credit Page

Turn your Wishes into Reality with HSBC FlexiCredit.

In life you have to prepare for every opportunity and possibility, from providing an education for your children, renovating your home, exploring new hobbies, starting your own business, along with other life challenges. HSBC FlexiCredit supports your ambitions every step of the way. With our flexible personal credit, you can fulfil your needs and realise your dreams.

Home Renovation

A simple change can bring you one step closer to your dream home. Sometimes, it is as simple as renovating your living room or redecorating your house. Start creating new memories in every corner of your home with HSBC FlexiCredit.

New Phases in Life

From moving to a new city, preparing for your wedding, or welcoming your new bundle of joy, HSBC FlexiCredit will always prepare you for every new phase of life.

Children's Education

With HSBC FlexiCredit, supporting your children's dreams has never been more manageable. Let us work together to help pave their way, and give them the best education they deserve.

Travelling and Exploring

Exploring new places is not always about ticking boxes to say that you have been there- dare yourself to try exciting new things for the first time. Invigorate yourself with new travel experiences or try that hobby that you have always wanted to discover, with the best gear and equipment through HSBC FlexiCredit.

Academic Pursuits

With HSBC FlexiCredit, enrol, develop, and empower yourself now by going next level on your education. Whether you would like to go back to school for personal growth or update your knowledge to be at the forefront of your industry, we can work together with you to achieve your goal.

Business Development

Allow HSBC FlexiCredit to give you the confidence to "yes!" to every business opportunity that comes your way.

Emergency Support

No matter how you prepare, sometimes you are going to need a helping hand if things do not work out as planned. HSBC FlexiCredit is there to give you emergency financial support in your times of need.

Features & benefits

HSBC FlexiCredit offers flexible credit that is tailored for you.

Flexible Access to Cash

Enjoy the freedom of accessing extra cash anytime you need it.

  • In Indonesia: Access up to Rp 10 million cash a day at all HSBC ATMs1, and PLUS network ATMs throughout Indonesia, free of charge.
  • Overseas: Access cash at more than 1 million PLUS network ATMs around the world, free of charge.
  • Direct transfer of cash to your account through HSBC Phone Banking.

Flexible Payment Methods

Enjoy the freedom to choose your own FlexiCredit payment methods.

FlexiCredit makes it easy to manage your credit with 3 (three) easy payment options:

  • Make a minimum payment of 6% of your credit purchases plus the effective interest, or a minimum payment of Rp50.000 (whichever amount is higher).
  • Make a fixed monthly instalment over a period of 6-36 months at a fixed interest rate.
  • A combination of both, depending on your financial preferences.

Flexible Use of Funds

Top up your funds and enjoy the freedom of fulfilling your wishes.

Unlike regular collateral-free loans, HSBC FlexiCredit gives you maximum fixed credit loans that can be topped-up automatically every time you make a regular payment. You will have access to your funds so long as you are still within your credit limit, and FlexiCredit is free of annual fees and additional charges.

  • Flexible spending. Enjoy the freedom of spending your funds however you need, just as long as it's within your credit limit.
  • Automatic top-up. After making your monthly repayment, your credit allowance will be topped-up automatically. You can spend these funds as long as you are still within your credit limit.

HSBC FlexiCredit Information

We have provided added convenience for monitoring your FlexiCredit loan.

Monthly Billing Statement

With the Monthly Billing Statement you can stay on top of your monthly transactions. We offer you a choice of printed monthly bills delivered to your address, or an e-statement delivered to your email inbox.

HBCS Phone Banking

Conduct your daily transactions over the phone through HSBC Phone Banking on (021) 5291 4722 or 64722 from your mobile phone. Through the Phone Banking facility you can:

  • Allow your purchases to be paid as monthly fixed instalments.
  • Request direct cash transfers to your nominated account.
  • Make enquiries about your balance, bill cycles, or interest calculations.
  • Request your monthly billing statement to be sent by mail/fax.
  • Request additional information about HSBC FlexiCredit payments.
  • Change your Phone Banking or ATM PIN.
  • Change your billing address.
  • Make a request for a replacement HSBC card.

HSBC Internet Banking

Through HSBC Internet Banking, you can manage your FlexiCredit loan from anywhere and at anytime, day or night. Register now.

  • Visit HSBC Internet Banking Registration here
  • Select your registration method and follow the screen prompts.

Account Protection

In this digital era, protecting your identity is essential for a secure and hassle-free lifestyle. That is why we protect your HSBC FlexiCredit account in the following two ways:

  1. SMS Notification
    You will receive a notification via SMS for every withdrawal transaction of more than Rp 1 million that occurs on your FlexiCredit account.
  2. PIN
    Your account will be secure with a Personal Identification Number (PIN). This number will be unique to your HSBC FlexiCredit Card and FlexiCredit HSBC Phone Banking account. Call HSBC Phone Banking on (021) 5291 4722 for a PIN request in the event you are having any trouble.

How to Protect Your PIN and Your HSBC FlexiCredit Card:

  • Sign your card as soon as you receive it.
  • Keep your HSBC FlexiCredit Card in a safe place.
  • Do not entrust your HSBC FlexiCredit Card to anyone else, and do not disclose your PIN to any person.
  • Make sure you conduct your transactions in a well-lit and secure environment.
  • Always remember to take your card with you after each ATM transaction..
  • Memorise your PIN- erase and discard securely any physical record of it immediately.
  • Do not write down your PIN and especially do not keep it with your card.
  • Do not choose a PIN that is similar to your SIM, KTP or other personal identifier such as your date of birth. Make sure the number is unique.

Lost or Stolen Cards

Report any lost or stolen cards immediately to HSBC Phone Banking on (021) 5291 4722 or 64722 from mobile phones and follow the prompts.

Fees & Charges

 

Fees and Charges

Fees and Charges
Interest rate for revolving loan 35.4% effective annual interest rate1
Interest rate for fixed instalment Starting from 0.88% flat per month1
Annual Fee Free
ATM Cash withdrawal fee Free at HSBC ATM and PLUS ATM Network
Credit issuing fee Free
Late payment fee 3% of the total credit owing or Rp150,000 (whichever is lower)
Early Payout/ Fixed Instalment cancellation fee 5% from remaining loan
Card replacement fee Rp50,000/card
Statement printing Rp25,000/statement
Statement printing

*Effective per May 30th, 2024		 Rp30,000/statement
Statement delivery via email Free
Stamp duty fee Rp10,000 (for total billing payment > Rp5,000,000)
Maximum daily ATM withdrawal limit Rp10,000,000 per day
Copy of monthly printed statement Rp30,000 per copy4

 

Payment fees

Payment via Channel Payment fees
HSBC Teller
ATM Transfer Menu option
Internet Banking
Phone Banking
Direct Debit		 Rp35,000
Free
Free
Free
Free
BCA ATM ATM Transfer Menu option Rp7,500
ATM Bersama ATM Transfer Menu option
ATM Bersama network includes: Mandiri, BRI, BNI, Permata, Danamon, CIMB Niaga, among others		 Payment fees vary. Please contact the relevant bank for more details.
Payment Method

Paying your HSBC FlexiCredit account is made easy with the assistance of our staff over the counter, or through HSBC and partner ATM transfers

  1. HSBC Branch
    Pay your FlexiCredit directly over the counter at any HSBC branch wherever you are in Indonesia.
  2. HSBC ATM
    Paying your monthly FlexiCredit statement at an HSBC ATM is free of charge.

    Payment instructions - HSBC ATM
    Step 1 → Enter your card Step 6 → Enter your 16 digit HSBC FlexiCredit account number
    Step 2 → Enter your PIN Step 7 → Enter the amount to be paid
    Step 3 → Select 'Transfer' Step 8 → Enter your payment reference number
    Step 4 → Select 'Not Transferring to other bank' Step 9 → Check and confirm the payment details are correct
    Step 5 → Select 'Other Credit Card / FlexiCredit' Step 10 → Payment complete
  3. BCA ATM
    Pay your monthly FlexiCredit statement at a BCA ATM by using the Transfer or Payment menu option.

    Payment instructions - BCA ATM
    Step 1 → Enter your card Step 5 → Enter the amount to be paid
    Step 2 → Enter your PIN Step 6 → Enter your payment reference number
    Step 3 → Select 'Transfer' Step 7 → Check and confirm the payment details are correct
    Step 4 → Enter Bank Code (HSBC Bank Code: 087) followed by your 16 digit HSBC FlexiCredit account number Step 8 → Payment complete
  4. Other Bank ATM
    You can pay your monthly FlexiCredit statement via other bank ATMs with the ATM Bersama logos by using the Transfer menu option.

    Payment instructions via other Bank ATMs

    ATM Bersama network members : Bank Mandiri, BRI, BNI, CIMB Niaga, Bank Panin, Bank Permata, Bank Danamon, BII Maybank, Bank BTPN, OCBC NISP, Bank Mega, Citibank, Bank UOB, Standard Chartered, Bank Muamalat, DBS, Bank Ekonomi, ANZ, Commonwealth Bank and many more.

    Step 1 → Enter your card Step 5 → Enter the amount to be paid
    Step 2 → Enter your PIN Step 6 → Enter your payment reference number
    Step 3 → Select 'Transfer' Step 7 → Check and confirm the payment details are correct
    Step 4 → Enter Bank Code (HSBC Bank Code: 087) followed by your 16 digit HSBC FlexiCredit account number Step 8 → Payment complete

Interest Calculation

The HSBC FlexiCredit interest rate applies from the date of your cash withdrawal until the time it has been paid off by you. In the following HSBC FlexiCredit interest calculation example, just be mindful that we don't factor in interest rates, additional charges, or late payment fees that you may or may not incur at the time you make a payment.

  1. Effective Interest Calculation Method
    Formula for Effective Interest Calculation: Amount of transaction x (effective interest rate / 360 days) x numbers of outstanding days.

    Illustration:
    On April 11, a customer withdrew or received credit for Rp10,000,000. On April 20, the customer received their billing statement.
    Effective interest rate = 35.4% per annum2.
    Minimum payment = 6%2 of total transaction plus interest.

    Interest = Rp10,000,000 x (35.4% / 360) x 10 days3 = Rp98,333.
    Total bill = Rp10,000,000 + Rp98,333 = Rp10,098,333.
    Minimum payment = 6% x Rp10,098,333 = Rp605,900
  2. Monthly Installment Simulation
    Borrowed Amount: Rp50,000,000.
    Payment period 24 months.
    interest rate 1,2% per month2.
    Interest Rp50,000,000 x 1,2% x 24 months = Rp14,400,000 Instalment/month (Rp50,000,000 + Rp14,400,000) /24 months = Rp2,683,333

Interest percentage and principal loan as follow3

:
Bulan Cicilan Bunga Pokok Sisa Pokok Pinjaman
0 Rp50,000,000
1 Rp2,683,333 Rp1,066,140 Rp1,617,194 Rp48,382,806
2 Rp2,683,333 Rp1,031,656 Rp1,651,677 Rp46,731,129
3 Rp2,683,333 Rp996,438 Rp1,686,895 Rp45,044,234
4 Rp2,683,333 Rp960,469 Rp1,722,865 Rp43,321,369
5 Rp2,683,333 Rp923,732 Rp1,759,601 Rp41,561,769
6 Rp2,683,333 Rp885,213 Rp1,797,120 Rp39,764,648
7 Rp2,683,333 Rp847,893 Rp1,835,440 Rp37,929,208
8 Rp2,683,333 Rp808,757 Rp1,874,577 Rp36,054,631
9 Rp2,683,333 Rp768,785 Rp1,914,548 Rp34,140,083
10 Rp2,683,333 Rp727,962 Rp1,955,371 Rp32,184,712
11 Rp2,683,333 Rp686,268 Rp1,997,065 Rp30,187,646
12 Rp2,683,333 Rp643,685 Rp2,039,648 Rp28,147,998
13 Rp2,683,333 Rp600,194 Rp2,083,139 Rp26,064,858
14 Rp2,683,333 Rp555,776 Rp2,127,558 Rp23,937,301
15 Rp2,683,333 Rp510,410 Rp2,172,923 Rp21,764,377
16 Rp2,683,333 Rp464,077 Rp2,219,256 Rp19,545,121
17 Rp2,683,333 Rp416,757 Rp2,266,577 Rp17,278,545
18 Rp2,683,333 Rp368,427 Rp2,314,907 Rp14,963,638
19 Rp2,683,333 Rp319,067 Rp2,364,267 Rp12,599,371
20 Rp2,683,333 Rp268,654 Rp2,414,680 Rp10,184,692
21 Rp2,683,333 Rp217,166 Rp2,266,577 Rp7,718,524
22 Rp2,683,333 Rp368,427 Rp2,466,167 Rp5,199,771
23 Rp2,683,333 Rp110,874 Rp2,572,460 Rp2,627,312
24 Rp2,683,333 Rp56,022 Rp2,627,312 -
Rp14,400,000 Rp50,000,000

1 The interest rate may change from time to time with notice in accordance with Bank policy

2 The interest rate is subject to change with notice in accordance with HSBC Bank policy.

3 Interest rates and principal loan amount stated in table above may change in accordance with our calculation system. Nevertheless, the monthly payment amount remains the same.

What are the differences between HSBC FlexiCredit and a credit card or collateral-free loan?

FlexiCredit Credit Card Collateral-free Loan
Interest Rate 35,4% per annum 26.95% per annum –
Interest on cash transactions for fixed monthly payment plans 1,1% - 1,75% – 1,1% - 1,75%
ATM Cash withdrawal fee Free 3% or Rp100,000 (whichever higher) Service Unavailable
Administration fee for cash withdrawals though HSBC Phone Banking Free – 3% of credit issued
Top Up Feature Automatically topped-up after each payment is made – Only allowed once. Will only be offered after a minimum period of 6 months.
Monthly Balances Provided Provided Service Unavailable
Annual Fees Free Rp150,000 - 1 jt –
Payment Methods Minimum payment 6% of total purchases, fixed monthly payments, a combination of both. Minimum payment 10% of total credit purchases Fixed payment instalments only

 

Questions

  1. Can I use HSBC FlexiCredit to pay for my purchases?
    No, you can't use your HSBC FlexiCredit card with EDC machines.
  2. What is the HSBC FlexiCredit daily interest rate?
    HSBC FlexiCredit daily interest rate is 35,4% effective p.a. Interest only applies on funds spent.
  3. How are interest rates and principal loans for HSBC FlexiCredit calculated?
    Interest rates are calculated using an annual interest method (effective). For every payment instalment made, the percentage of interest will be higher in the beginning but will remain fixed until the end of the loan term.
  4. Can I change my loan period?
    When your FlexiCredit application is approved and your payment method has already been set to instalments within a certain period, you cannot change your loan period.
  5. What is the maximum amount of cash that I can withdraw from ATMs?
    Maximum cash withdrawal limit at ATMs is 40% of your approved credit limit; however it also depends on regulations of the Bank from who's ATM you are withdrawing. When you have reached 40% of your limit, you can only make further withdrawals via HSBC Phone Banking. Bank of Indonesia has imposed a maximum cash withdrawal amount of Rp 10 million per day at every ATM located in Indonesia.
  6. What if I want to withdraw more than Rp 10 million in one day?
    To withdraw cash exceeding your credit limit, call HSBC Phone Banking on (021)5291 4722 or 63722 from mobile phones and follow the voice prompts to transfer cash directly to your chosen account.
  7. Will there be a confirmation receipt when I pay my HSBC FlexiCredit bill?
    HSBC FlexiCredit is a loan with a credit and period limit. After you pay each of your bills, your HSBC FlexiCredit will remain active and you can use it anytime you need it.
  8. What should I do if I want to payout my loan early?
    You need to call our Call Center on 021 5291 4722 or 64722 to perform an early payout. We will calculate the remaining principal loan and an expedited payout fee of Rp 250,000 as well as the amount of daily interest that you will need to pay. Partial payoffs are not allowed. Daily interest rates will be counted until full payment is received.
  9. Are there any top-up facilities?
    Your HSBC FlexiCredit limit will be topped-up automatically after each successful payment.

SYARAT DAN KETENTUAN
Program Flexi Credit Instalment Plan

  1. Fasilitas Flexi Credit Instalment Plan
    • 1.1 Flexi Credit Instalment Plan adalah fasilitas dimana nasabah dapat mengubah/mengkonversi transaksi pengambilan dana tunai menjadi cicilan tetap dengan cara menghubungi Layanan Phone Banking HSBC.
    • 1.2 Nasabah dapat memanfaatkan Flexi Credit Instalment Plan sampai dengan total pagu kredit yang ditentukan oleh Bank.
    • 1.3 Transaksi atau tagihan yang dapat diubah/dikonversi menjadi Flexi Credit Instalment Plan adalah transaksi pada bulan berjalan.
    • 1.4 Jumlah uang yang dapat dikonversi per transaksi oleh nasabah untuk fasilitas Flexi Credit Instalment Plan akan mengikuti ketentuan dari Bank.
    • 1.5 Pembayaran cicilan tetap akan berpengaruh pada tersedianya dana dalam HSBC Flexi Credit dimana dengan dibayarkannya cicilan, maka dana HSBC Flexi Credit akan kembali tersedia sebesar jumlah pokok cicilan yang dibayarkan ditambah sisa Kredit HSBC Flexi Credit yang belum terpakai.
  2. Bunga
    Perhitungan bunga pinjaman menggunakan metode anuitas (efektif) dimana untuk setiap pembayaran angsuran, persentase untuk pembayaran bunga akan lebih besar di awal pinjaman, tetapi besarnya angsuran per bulan akan tetap sama sampai dengan akhir jangka waktu pinjaman.
  3. Penagihan dan Pembayaran
    • 3.1 Cicilan tetap merupakan salah satu komponen perhitungan jumlah pembayaran minimum HSBC Flexi Credit yang wajib dibayarkan secara penuh setiap bulannya.
    • 3.2 Cicilan tetap pertama Flexi Credit Instalment Plan akan ditagih pada lembar tagihan setelah tanggal persetujuan Flexi Credit Instalment Plan.
    • 3.3 Dalam hal nasabah tidak melakukan pembayaran minimum secara penuh dalam jangka waktu 90 (sembilan puluh) hari kalender setelah lewat tanggal jatuh tempo sebagaimana tercantum dalam lembar tagihan, maka seluruh cicilan tetap yang masih tersisa sampai akhir jangka waktu cicilan secara seketika jatuh tempo dan wajib dibayar lunas dengan menggunakan suku bunga HSBC Flexi Credit yang berlaku serta akan ditagih pada lembar tagihan berikutnya.
  4. Perlunasan dipercepat Flexi Credit Instalment Plan
    • 4.1 Pelunasan dipercepat Flexi Credit Instalment Plan adalah pembayaran seluruh sisa kewajiban cicilan fasilitas Flexi Credit Instalment Plan sebelum akhir jangka waktu cicilan dan nasabah dapat memanfaatkan kembali fasilitas Flexi Credit Installment Plan sampai dengan total pagu kredit yang ditentukan oleh Bank.
    • 4.2 Nasabah berhak untuk melunasi sisa kewajiban Flexi Credit Instalment Plan secara lebih cepat atau sebelum akhir jangka waktu cicilan dengan menyampaikan pemberitahuan melalui Layanan Phone Banking HSBC.
    • 4.3 Apabila nasabah melakukan pelunasan dipercepat :
      1. Sisa tagihan Flexi Credit Instalment Plan yang wajib dilunasi akan diperhitungkan dengan menggunakan tingkat suku bunga efektif yang ditentukan oleh Bank.
      2. Bunga harian akan dibebankan mulai dari tanggal permohonan untuk pelunasan dipercepat sampai pembayaran tagihan diterima oleh Bank secara lunas.
      3. Nasabah harus melakukan pembayaran penuh atas seluruh saldo pemakaian ditambah bunga dan biaya pelunasan dipercepat (jika ada) sehubungan dengan HSBC Flexi Credit sampai dengan pembayaran tagihan diterima oleh Bank.
  5. Penundukan diri pada syarat dan ketentuan Flexi Credit Instalment Plan
    • 5.1 Nasabah wajib tunduk dan mematuhi syarat dan ketentuan Flexi Credit Instalment Plan yang berlaku.
    • 5.2 Bank berhak mengubah syarat dan ketentuan Flexi Credit Instalment Plan dengan pemberitahuan sebelumnya melalui komunikasi dari Bank kepada nasabah.
    • 5.3 Apabila nasabah tidak setuju dengan syarat dan ketentuan Flexi Credit Instalment Plan termasuk perubahannya (jika ada), maka nasabah setuju untuk secara sukarela melakukan pelunasan dipercepat sebagaimana dimaksud dalam pasal 4 syarat dan ketentuan Flexi Credit Instalment Plan.
  6. Perjanjian ini telah disesuaikan dengan ketentuan peraturan perundang-undangan termasuk ketentuan peraturan Otoritas Jasa Keuangan.
  7. PT Bank HSBC Indonesia berizin dan diawasi oleh Otoritas Jasa Keuangan (OJK).

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and also a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program